FAQ
Orders and Shipping
What is the shipping fee?
- $4.99 for orders up to $39.99
- $8.99 for orders $40 and over
The shipping fees for ordering one ARTISAN mouse pad are as follows:
S&M size: $4.99, L&XL size: $8.99
When will my order ship?
Normally, we ship the product within 1-2 business days after receiving the order. Orders placed on weekends or holidays will be processed on the following business day.
Do you offer international shipping?
Currently, we ship only within the United States.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened and unused. It must also be in the original packaging. If the product packaging has been opened you can not return the item(s).
To start a return, you can contact us contact form.
Can I track my order?
Yes, a tracking number will be included in the email sent to you when the product is shipped.
Are there any international taxes or duties that I have to pay?
No, as the products have already been imported, there are no customs duties or other fees that you need to pay.
ARTISAN Product
Are the ARTISAN products authentic?
Yes, JP Gaming is an authorized retailer of ARTISAN, and all products are genuine, sourced directly from ARTISAN.
Does the product have the old logo or the new logo?
The logo on ARTISAN mouse pads was renewed in 2022. All mouse pads we sell are those with the new logo.
Can I specify the manufacturing batch when purchasing a mouse pad?
No, the products do not have manufacturing numbers assigned to them, so it is not possible to specify a batch for purchase.
What is the difference between the Classic series and the FX series of ZERO and RAIDEN?
The Classic series does not have stitching on the edges, but all other features are the same as the FX Series.
Do you sell SHIDENKAI?
As of now, we do not yet sell SHIDENKAI.
We will inform you through our site's news and emails when it becomes available for sale.
General
What is JP Gaming?
JP Gaming sells Japanese gaming products for customers in the U.S.
The products have already been imported, and customer orders are shipped from within the U.S.
Therefore, there is no obligation for customers to pay customs duties, and delivery can be made in a short period.
Who operates JP Gaming?
JP Gaming is operated by Hamana Trading Inc., a U.S. corporation that specializes in importing and selling Japanese products. For more details, please see here.
What is the relationship between JP Gaming and ARTISAN?
JP Gaming is the official retailer of ARTISAN in the U.S.
We directly source all ARTISAN products from ARTISAN in Japan.
